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Telephone Systems

Introduction
Independence
Avaya
Why Fusion?

  Introduction

Fusion began selling telephone systems in 2002 in response to the realisation of cost effective Voice over Internet Protocol (VoIP) products. VoIP represents a sea change in the technology of telephone systems. VoIP brings with it a host of benefits and opportunities not only for forward looking organisations but for any business for whom the telephone and the computer are key business tools.

Features that were once the preserve of organisations who could afford to invest in expensive proprietary solutions can now be of benefit to all. Furthermore the software tools that are used to configure and maintain these systems can now be used by yourselves giving you complete control over your telephone system. So what are the key benefits of a VoIP telephone system ?

  • Simplification of voice & data network equipment.
  • Call cost savings through sharing data network links between offices.
  • Integration of computer and telephone system - screen popping, automated dialling, unified messaging etc.
  • Simplified maintenance and configuration through easy to use software tools.
  • Big business appearance for the smallest of companies with full messaging and customer care capabilities.

So whether you are a small business needing to expand your existing telephone system, a major institution seeking cost savings and competitive advantage you should consider a VoIP solution from Fusion. We have systems to suit all sizes of organisation including the requirements of call centre environments.

  Independence

Now that Guernsey's telecom market has been liberalised you are free to select whichever carrier suits your needs in terms of cost, quality of service and reliability. By being independent of all of the carriers you can be sure that our advice is impartial and we won't make it difficult for you to move between carriers in order to get the best deal.

  Avaya

Avaya are a leading global supplier of converged telephone systems. The company has a great heritage and the products offer exceptional functionality, sophisticated software options together, with value for money. Here are a selection of the application features available:

  • Voice mail
  • Auto attendant - simplify service for customers by enabling them to reach the right person without the assistance of an operator.
  • Integrated messaging - voice messages can be forwarded to an email address or voice mail storage can be synchronised with Mail Servers (e.g Exchange Server) allowing voice and e-mail messages to be managed from a single mailbox.
  • Screen Popping - integrate your business application with the telephone system to bring up customer or contact details based on recognition of the incoming caller line identification.

As well as the application benefits these devices also act to simplify your data networks. They provide a LAN switch/hub, DHCP server, Routing facilities to other branches or the internet (firewall included), a remote access server and much more. Your old telephone system analogue handsets can also be retained without forgoing the benefits of integration thus preserving some of your historical investment if required. A wide range of handsets are available to meet a variety of requirements including cordless (DECT) solutions as well has conventional handsets, telephones with headsets, conference call solutions and of course 'soft phones' - those that use the computers' multimedia facility.

AVAYA IP OFFICE The Avaya IP Office 500 is a flexible platform that meets requirements from 2 to over 300 extensions.  Click here for more information on the IP Office range.

IP Office - Handsets

  Why Fusion

With the shift to a unified network for both voice and data traffic you need to be sure that you are dealing with a partner who has a thorough understanding of the complete systems environment. This is particularly the case if your network is connected to the internet or you are running mission critical software applications.

Would you trust a supplier to work on your network that has no track record in multi system and complex network environments? Of course you wouldn't! That's why you need to turn to Fusion a company with a long track record of service, support and technical excellence in complex network environments.

Finally through our structured cabling division we are able to address any aspects of wiring that may be required for your converged network.

Related Information

What the VoIP has this got to do with me? An article published in Business Brief concerning the benefits of moving to a VoIP enabled telephone system.

For more information:
Tel: +44 (0) 1481 721031
Email: enquiry@fusion-systems.com