Introduction
Fusion began selling telephone systems in 2002 in response to the realisation of cost effective Voice over Internet Protocol (VoIP)
products. VoIP represents a sea change in the technology of telephone systems. VoIP brings with it a host of benefits and
opportunities not only for forward looking organisations but for any business for whom the telephone and the computer are
key business tools.
Features that were once the preserve of organisations who could afford to invest in expensive proprietary solutions can now
be of benefit to all. Furthermore the software tools that are used to configure and maintain these systems can now be used by
yourselves giving you complete control over your telephone system. So what are the key benefits of a VoIP telephone system ?
- Simplification of voice & data network equipment.
- Call cost savings through sharing data network links between offices.
- Integration of computer and telephone system - screen popping, automated dialling, unified messaging etc.
- Simplified maintenance and configuration through easy to use software tools.
- Big business appearance for the smallest of companies with full messaging and customer care capabilities.
So whether you are a small business needing to expand your existing telephone system, a major institution
seeking cost savings and competitive advantage you should consider a VoIP solution from Fusion. We have systems to suit all
sizes of organisation including the requirements of call centre environments.
Avaya
Avaya are a leading global supplier of converged telephone systems. The company has a great heritage and the products offer
exceptional functionality, sophisticated software options together, with value for money. Here are a selection of the application features available:
- Voice mail - even the entry level systems come with free voice mail capabilities.
- Auto attendant - simplify service for customers by enabling them to reach the right person without the
assistance of an operator.
- Integrated messaging - voice messages can be forwarded to an email address or voice mail storage
can be synchronised with Mail Servers (e.g Exchange Server) allowing voice and e-mail messages to be managed from
a single mailbox.
- Screen Popping - integrate your business application with the telephone system to bring up customer or contact details based
on recognition of the incoming caller line identification.
As well as the application benefits these devices also act to simplify your data networks. They provide a LAN switch/hub, DHCP server, Routing
facilities to other branches or the internet (firewall included), a remote access server and much more. Your
old telephone system analogue handsets can also be retained without forgoing the benefits of integration thus preserving some of your
historical investment if required. A wide range of handsets are available to meet a variety of requirements
including cordless (DECT) solutions as well has conventional handsets, telephones with headsets, conference call solutions and of course 'soft phones'
- those that use the computers' multimedia facility.
AVAYA IP OFFICE The Avaya IP Office is a comprehensive range that offers models to suit requirements from 2 to 360 extensions. Avaya have launched the Small Office Edition of the Avaya IP Office telephone system that addresses the requirements of the 2 - 28
extension telephone system. Click here for more information on the IP Office range.
IP Office - IP Office Small Office Edition - Handsets
AVAYA QUICK EDITION Launched at the end of 2006 the Quick Edition provides an alternative solution to the IP Office for the smaller installations (2-20 users) together with an upgrade path to IP Office for those growing organisations.
Quick Edition is a pure VoIP solution guaranteed to run any Cat5e network. It offers all the telephony functionality you would expect as standard - including hunt groups, voicemail, auto attendants and remote workers. It incorporates
the latest SIP technology that enables telephony via the Internet enabling you to gain greater choice of telephone carriers, free calls and low cost calls.
Quick Edition
Why Fusion
With the shift to a unified network for both voice and data traffic you need to be sure that you are dealing with
a partner who has a thorough understanding of the complete systems environment. This is particularly the case if your network is connected
to the internet or you are running mission critical software applications.
Would you trust a supplier to work on your network
that has no track record in multi system and complex network environments? Of course you wouldn't! That's why you need to turn to
Fusion a company with a long track record of service, support and technical excellence in complex network
environments.
Finally through our structured cabling division we are able to address any aspects of wiring that may be
required for your converged network.
Related Information
What the VoIP has this got to do with me? An article published in Business Brief concerning the benefits of moving to a VoIP enabled telephone system.
For more information:
Tel: +44 (0) 1481 721031
Email: enquiry@fusion-systems.com
