AVAYA TELEPHONE SYSTEMS
Avaya is one of the world’s leading telephone system companies with over 130 years of experience from the birth of the telecommunications industry and is a leading global player.
Avaya are number one supplier in call centre systems and most recently have become number one in terms of IP telephony.
Avaya’s solutions focus on the following areas:
- Converged voice and data networks
- Customer relationship management
- Unified communication
Avaya provide solutions to 500,000 customers globally from the smallest to the largest organisations.
The Avaya IP Office range of converged telephone systems are aimed at small to medium sized businesses who would have a requirement from 2 to 384 extensions enabling 1,000 users and up to 30 locations or offices that can be joined together with complete inter‑system operability. Further systems can be connected as part of a wider IP based network.
As a telephone system the features offered are unsurpassed however it is the benefits that derive from its convergence as a computer network device that drives greater productivity, efficiency and cost savings through integration. Examples are:
- Integrated network services – one point of management
- Unified communications – voicemail and email together in one application
- Ease of use through point and click operation
- Powerful bonded applications for call centre / contact centre environments
- Simplified communications for multiple site operations
- Scalable and modular system grows with your needs
- IP Telephony – available when you need to take advantage of it
Fusion’s expertise in building complex and secure network environments, plus our skills in software configuration and user support makes us a premier choice for installing, configuring and providing on‑going support for these market leading systems.
